This device is your Optical Network Terminal (ONT). It connects the router/modem supplied by us (or most other broadband providers) to the Chorus fibre network.
The ONT belongs to Chorus and if you move you should leave it in this property for the next resident or tenant.
What to do if your optical network terminal is not working.
If you are having problems with your internet connection you should ring your broadband provider and report a fault. Your broadband provider will contact Chorus if they believe a technician's visit is necessary to fix the fault.
Your ONT is an electronic device and it needs to be connected to a power supply. If the lights are off check that it is plugged in and there is power in the property.
The problem could be with Chorus equipment in the exchange, the ONT, or the modem supplied by your broadband provider. The lights on the ONT may give you some indication of what the issue is. Turning your ONT off and on is unlikely to fix the problem.
Light colour and behaviour
|Red solid||Operating from battery not mains power|
|Green solid||Operating from mains supply - normal|
|Green flashing||ONT is starting up|
|OPTICAL||Off||There is no active service on the line. If you have just connected to our fibre network it could be a provisioning problem - call your broadband provider|
|Red solid||There could be a problem with the equipment in the exchange and all other connections will be affected as well - call your broadband provider|
|Green solid||Your internet is connected correctly|
|Green flashing||You are using your connection|
|ALARM||Off||Everything is working fine|
|Red solid||The ONT has failed - - call your broadband provider|
|Green solid||No alarm|
|LAN1||Off||No service provisioned or no connection detected - - call your broadband provider|
|Yellow solid||1 Gbps local network connection detected - normal|
|Yellow flashing||1 Gbps local network connection in use - normal|
|Green solid||100 Mbps local network connection detected - normal|
|Green flashing||100 Mbps local network connection in use - normal|
|LAN2-LAN4||Off||These will not light up unless there is a connection to these ports then they will work as above. It is possible to use more than one broadband provider and their service will be delivered off one of these other ports|
|POTS||Off||No telephone line is provisioned or there is no connection as all phones on the connection are hung up|
|Green solid||Phone is off the hook / Phone is in use|
|Green flashing||Phone has been off the hook for over an hour|
|Red solid||There has been a software download failure to the ONT - - call your broadband provider|
|Green flashing||An update to the software in the ONT is underway. Give it 10 minutes or so and if there is still no service ring your broadband provider|
Check all services are connected to the right ports on the bottom of the ONT
Please note - Zylex do not currently use the phone service connections on the ONT. We use the phone ports on your router, or in some cases (such as where you choose to use your own router), we use a device called an ATA (analogue telephony adapter). Instructions for these are available separately.